Shipping policy

Orders

How do I place an order?
Add the items you'd like to your cart, then click the cart icon at the top of the page to check out. You'll be guided through delivery and payment.

Can I change or cancel my order after placing it?
We pack and ship quickly, so please contact us at hi@funcion.nl as soon as possible if something needs to change. If your order has not yet been handed to the carrier, we'll do our best to update or cancel it. Once it's been shipped, you can use the return procedure once it arrives.

I didn't receive an order confirmation — what should I do?
Please check your spam folder first. If there's nothing there, email us with the name and email used at checkout and we'll resend it.

Shipping

Where do you ship?
At the moment, we ship within the Netherlands only. We're working on opening up more EU destinations soon — sign up to our newsletter to hear when that goes live.

How much does shipping cost and how long does it take?

We aim to have all orders ready for carrier pickup the same business day if placed before 12:00. Orders placed later are shipped the following business day. VAT is included — the checkout price is final.

How do I track my order?
Once your order is handed to the carrier, you'll receive a shipping confirmation email with a track & trace code.

My tracking hasn't updated / my parcel seems stuck — what now?
Carriers can sometimes take 24–48 hours to scan a parcel after pickup. If there's been no update for more than 3 working days, email hi@funcion.nl with your order number and we'll look into it.