Returns & Exchanges

We want you to be happy with your purchase. If something isn't right, you can return it for a refund within the windows set out below. 

Return window

You have 14 days from the day you receive your order to let us know that you wish to return it. After notifying us, you have another 14 days to send the items back.

Conditions for returns

  • Items must be unworn, unwashed, undamaged, and in their original condition.

  • All original tags and packaging must be attached and included.

  • Sale and final-sale items cannot be returned.

We may reduce your refund if the item has been used or handled beyond what is necessary to establish its nature, characteristics, and functioning (for example, anything that would happen beyond simply trying it in a physical shop).

How to return your order

  1. Email hi@funcion.nl within 14 days of delivery with your order number and the item(s) you'd like to return. You can also use the model withdrawal form at the bottom of this page.

  2. We'll reply with return instructions and the return address.

  3. Pack the item(s) securely, include the note with your order number, and ship the parcel back to us within 14 days of telling us you'd like to return it.

  4. The cost of return shipping is paid by the customer. In certain cases, i.e. when the product is faulty, we cover these costs retroactively. We recommend using a tracked service; we can't take responsibility for parcels lost in transit on the way back to us.

Refunds

Once we receive your return and confirm the item meets the conditions above, we'll refund the purchase price to your original payment method within 5–10 business days of receiving the return.

Exchanges

We offer exchanges for a different size or colour, subject to stock. Email hi@funcion.nl  within 14 days of receiving your order to request an exchange. If the item you'd like is no longer available, we'll refund you instead.

Faulty or incorrect items

If your item arrives damaged, faulty, or different from what you ordered, please email hi@funcion.nl within 7 days of delivery with your order number and clear photos and/or videos of the issue. We'll arrange a replacement, repair, or refund at no cost to you, in line with the statutory conformity guarantee under Dutch law.

Model withdrawal form

You may use the following text to exercise your right of withdrawal (you are not required to, but it's the easiest way):

My name is [name], and I ordered [product] from función. As it arrived [description issue], I would like to request a [refund/exchange]. Please find all details below:

— Ordered on: [date]
— Received on: [date]
— Order number: [number]
— Name of consumer: [name]
— Address of consumer: [address]
— Date: [date]
— [Only for exchanges: Please add a description of the exchange you would like.]

Questions

If you still have questions, please don't hesitate to contact us on hi@funcion.nl!