Frequently asked questions

Below are the questions we get most often. If you can't find what you're looking for, write to us at hi@funcion.nl and we'll come back to you within 1–2 working days.

Orders

How do I place an order?
Add the items you'd like to your cart, then click the cart icon at the top of the page to check out. You'll be guided through delivery and payment.

Can I change or cancel my order after placing it?
We pack and ship quickly, so please contact us at hi@funcion.nl as soon as possible if something needs to change. If your order has not yet been handed to the carrier, we'll do our best to update or cancel it. Once it's been shipped, you can use the return procedure once it arrives.

I didn't receive an order confirmation — what should I do?
Please check your spam folder first. If there's nothing there, email us with the name and email used at checkout and we'll resend it.

Shipping

Where do you ship?
At the moment, we ship within the Netherlands only. We're working on opening up more EU destinations soon — sign up to our newsletter to hear when that goes live.

How much does shipping cost and how long does it take?

We aim to have all orders ready for carrier pickup the same business day if placed before 12:00. Orders placed later are shipped the following business day. VAT is included — the checkout price is final.

How do I track my order?
Once your order is handed to the carrier, you'll receive a shipping confirmation email with a track & trace code.

My tracking hasn't updated / my parcel seems stuck — what now?
Carriers can sometimes take 24–48 hours to scan a parcel after pickup. If there's been no update for more than 3 working days, email hi@funcion.nl with your order number and we'll look into it.

Returns & exchanges

What is your return policy?
You have 14 days from the day you receive your order to let us know you'd like to return it, and another 14 days to send it back. See our full Returns & Exchanges page for the conditions and step-by-step process.

Do you offer exchanges?
— Yes, we offer size and colour exchanges subject to stock. See the Returns & Exchanges page for how to request one.

When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.

Products & sizing

How do I know which size to choose?
Each product page has a size guide tab with measurements. If you're between sizes or unsure, email us at  hi@funcion.nl. We're happy to help!

How should I care for my product?
Care instructions are listed on each product page and on the care label inside the item. As a general rule, we recommend washing cold and air-drying to keep colours and shape.

An item I want is sold out — will it come back?
Some pieces are restocked when possible. Sign up to our newsletter to hear first about our restocks. Keep in mind, however, that most of our pieces are produced in small runs and won't be restocked once they're gone.

Payment

Which payment methods do you accept?
We accept iDEAL, credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay and PayPal.

Is it safe to enter my card details on your site?
Yes. Payments are processed by Shopify Payments and our other certified payment providers. We never see or store your full card details.

Do prices include VAT?
Yes. All prices shown include Dutch VAT.

Still need help?

Write to us at hi@funcion.nl. We read and reply to every email, usually within 1–2 working days (Monday to Friday).