General Terms and Conditions

Last updated: 20 september 2026

Article 1 — Definitions

In these terms and conditions, the following definitions apply:

  1. Seller: función, registered with the Dutch Chamber of Commerce (KvK) under number 42029580, VAT number NL005441703B46.

  2. Consumer: any natural person acting for purposes which are outside their trade, business, craft or profession when entering into a distance contract with the Seller.

  3. Distance contract: an agreement concluded between the Seller and the Consumer through the website https://www.funcion.nl without the simultaneous physical presence of the Seller and the Consumer.

  4. Withdrawal period: the period of 14 days within which the Consumer may exercise their right of withdrawal.

  5. Products: the goods offered for sale by the Seller through the website.

 

Article 2 — Applicability

  1. These terms and conditions apply to every offer made by the Seller and to every distance contract concluded between the Seller and a Consumer.

  2. Before a distance contract is concluded, the text of these terms and conditions is made available electronically to the Consumer in such a way that the Consumer can store it on a durable medium.

  3. If any provision of these terms and conditions is found to be void or unenforceable, the remaining provisions remain in full force. The void provision shall be replaced by a provision that comes as close as possible to its original intent.

 

Article 3 — The offer

  1. Offers on the website are non-binding and may be revoked at any time. The Seller has the right to refuse orders without giving reasons.

  2. The offer contains a complete and accurate description of the products. The description is sufficiently detailed to allow a proper assessment of the offer by the Consumer. Obvious mistakes or errors do not bind the Seller.

  3. Images and descriptions are a faithful representation of the products. Minor deviations in colour and dimensions due to photography or screen settings cannot constitute grounds for compensation.

 

Article 4 — The agreement

  1. The agreement is concluded at the moment the Consumer accepts the offer and the corresponding conditions by placing an order and the Seller confirms receipt of the order by electronic means.

  2. The Seller will take appropriate technical and organisational measures to secure the electronic transfer of data and a safe web environment.

 

Article 5 — Right of withdrawal

  1. The Consumer has the right to withdraw from the distance contract, without giving any reason, within a period of 14 days. The withdrawal period expires 14 days after the day on which the Consumer, or a third party other than the carrier and indicated by the Consumer, acquires physical possession of the products.

  2. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by means of an unequivocal statement (e.g. a letter sent by post or email). The Consumer may use the model withdrawal form available on our Returns & Exchanges page, but is not obliged to do so.

  3. To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

 

Article 6 — Obligations of the Consumer during the withdrawal period

  1. During the withdrawal period, the Consumer shall handle the product and packaging with care. The Consumer shall only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product.

  2. The Consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.

 

Article 7 — Exercising the right of withdrawal and associated costs

  1. If the Consumer exercises their right of withdrawal, they shall return the product, with all delivered accessories and, where reasonably possible, in original condition and packaging, to the Seller within 14 days from the day on which they communicated their withdrawal.

  2. The Consumer bears the direct costs of returning the product, unless the Seller has indicated otherwise. [If you cover return costs, edit this clause accordingly.]

  3. The Seller will reimburse all payments received from the Consumer, including any delivery costs at the standard rate, without undue delay and at the latest within 14 days from the day on which the Seller is informed of the Consumer's decision to withdraw. The Seller will use the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise. The Seller may withhold reimbursement until the goods have been received back, or until the Consumer has supplied evidence of having sent the goods back, whichever is earliest.

 

Article 8 — Exclusions from the right of withdrawal

The right of withdrawal does not apply to:

  • Products made to the Consumer's specifications or clearly personalised.

  • Sealed products which are not suitable for return for reasons of health protection or hygiene, and which have been unsealed after delivery.

 

Article 9 — Prices

  1. All prices on the website are in euros and include Dutch VAT, unless otherwise stated. Shipping costs, where applicable, are shown separately during checkout.

  2. The Seller may change prices at any time. The price applicable to an order is the price displayed at the moment the order is placed.

  3. Obvious pricing errors do not bind the Seller. In such cases, the Seller will inform the Consumer as soon as possible and offer the option to confirm the order at the corrected price or to cancel free of charge.

 

Article 10 — Conformity and statutory guarantee

  1. The Seller warrants that the products comply with the agreement, the specifications listed in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded.

  2. The Consumer has the rights granted by Dutch law in case of non-conformity, including the right to repair, replacement, price reduction, or rescission of the agreement, in accordance with Articles 7:17 and following of the Dutch Civil Code.

 

Article 11 — Delivery

  1. The Seller will take the greatest possible care when receiving and executing orders.

  2. The place of delivery is the address that the Consumer made known to the Seller.

  3. Accepted orders are processed expeditiously and shipped within the timeframes described on the FAQ and product pages. Delivery times are indicative and do not constitute strict deadlines unless explicitly agreed.

  4. If delivery of an ordered product proves impossible, the Seller will do its best to make a replacement item available. The Consumer will be informed clearly of this, and may then exercise their right of withdrawal.

  5. The risk of damage to and/or loss of products rests with the Seller until the moment of delivery to the Consumer.

 

Article 12 — Payment

  1. Payment is due at the time of placing the order, via the payment methods offered at checkout.

  2. The Consumer is obliged to report inaccuracies in payment details provided or stated to the Seller without delay.

 

Article 13 — Complaints procedure

  1. Complaints about the performance of the agreement must be submitted to the Seller within a reasonable time after the Consumer has discovered the defect, fully and clearly described, by email to hi@funcion.nl.

  2. Complaints submitted to the Seller will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the Seller will respond within the 14-day period with an acknowledgement of receipt and an indication of when the Consumer may expect a more detailed reply.

  3. If the complaint cannot be resolved by mutual agreement, the Consumer may bring the dispute before the competent court, or submit it to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

 

Article 14 — Applicable law and competent court

  1. Dutch law applies exclusively to agreements between the Seller and the Consumer to which these terms and conditions apply, even if the Consumer is resident abroad.

  2. The Vienna Sales Convention (CISG) is excluded.

 

Article 15 — Contact

función
Van Ostadestraat 156-2, Amsterdam
KvK: 42029580
VAT: NL005441703B46
Email: hi@funcion.nl